How we compare with other IT companies
Use this to compare any IT company, including us. Ask every provider the same questions and look at the answers side by side.
- ~15 min replies
- No contracts
- Engineering-led team
Free IT assessment
A real person replies, usually within 15 minutes during business hours.
| Typical IT provider | IT Surrey | |
|---|---|---|
| Pricing | Hidden until a sales call | Published on our website |
| Billing | Hourly or blocks of hours | Flat price per user |
| Response | Hours to next business day | Usually about 15 minutes |
| Reaching support | Email or ticket only | Phone, live chat, email or ticket |
| Security | Antivirus, extra cost | 24/7 detection and response included |
| Backups | Often not included | Nightly cloud backup included |
| Automation | Not offered | Microapps included |
| Phones | Separate vendor and setup fees | Free setup, wholesale rates |
| Website | Separate agency | Free for 10+ employees on a managed plan |
| Cabling and cameras | Another contractor | Same team |
| Who does the work | Sometimes outsourced overseas | Local team, engineering-led |
| Proof | A few anonymous quotes | Client references you can call |
| Contract | Annual lock-in | No annual contract, 30-day trial |
Questions to ask any IT company
Print this list and use it on every call.
- How fast do you actually respond, and who answers?
- What happens after hours and on weekends?
- Exactly what is included in the monthly price?
- Is support unlimited, or do you bill hours?
- What security is included beyond antivirus?
- How are backups tested?
- Can I call three of your current clients?
- Who owns the passwords and documentation?
- What does it cost to leave?
- Where are your technicians located?
- Are you insured and WorkSafeBC covered?
- Can you automate any of our manual processes?
Talk to an IT company that answers the phone
Book a free, no-pressure IT assessment. We look at your security, backups, email and phones, then tell you plainly what we would fix. Before you decide, we give you the names and phone numbers of current clients to call.
- Call 778-826-0464
- Live chat or call from your browser
- Email info@itsurrey.ca
- A real person in BC, usually within 15 minutes
Get a free IT assessment
Tell us a little about your business. A real person replies, usually within 15 minutes during business hours.