IT help desk support that actually answers
When something breaks, your staff reach a real person in BC by phone, live chat, email or ticket. We usually reply within 15 minutes and most fixes happen remotely the same day.
- ~15 min replies
- No contracts
- Engineering-led team
Free IT assessment
A real person replies, usually within 15 minutes during business hours.
What you get
- Phone: 778-826-0464
- Live chat or a browser call with no phone needed
- Email and a support ticket portal for existing clients
- Remote fixes with your permission, on screen with you
- On-site visits in Surrey, Delta, Langley and nearby
- After-hours emergency support
- Printer, email, Wi-Fi, Outlook, Teams and "how do I" questions
- Every ticket documented so the next fix is faster
What changes for you
Staff get back to work
Small problems get fixed in minutes instead of turning into lost afternoons.
No more chasing a one-person IT shop
There is always someone available, even when one technician is on vacation.
Unlimited means people actually ask
On managed plans, support is unlimited, so nobody avoids calling to save money.
Problems stop repeating
We track patterns and fix root causes, not just symptoms.
How this works for Surrey businesses
Surrey businesses often run long days and shift work: dispatch offices that open early, clinics with evening hours, restaurants open late. We set up support around your hours and tell you exactly how after-hours emergencies are handled before you sign.
Driver pre-trip inspections on the phone
Before: Paper inspection sheets go missing and defects get reported days late.
After: Drivers tap through a checklist with photos. Defects alert the shop instantly and every report is filed by unit and date.
Daily site reports
Before: Foremen fill out reports at night, if at all.
After: A two-minute phone form with photos, crew count and weather, saved to the job folder and emailed to the PM.
New patient intake
Before: Clipboards, scanning and retyping at the front desk.
After: Patients fill a secure form before the visit. Staff review it instead of retyping it.
Microapps like these are included with our managed IT services. Learn about microapps.
Included in one flat monthly price
This is part of our managed IT plans at $100, $150 or $200 per user per month, with one device per user included. See pricing.
Engineering-led team
UBC and BCIT electrical engineering roots, P.Eng and AScT in our leadership.
About usIT Help Desk & Support FAQ
How fast do you respond?
Usually within 15 minutes during business hours. Urgent issues like a down network or a security event are escalated immediately.
Do you come on site in Surrey?
Yes. We do on-site visits across Surrey when hands-on work is needed, and most problems are fixed remotely even sooner.
Can you help with just one urgent problem?
Yes. Call us. We do one-time emergency work, and many long-term clients started that way.
Related services
Most clients use several of these together.
Managed IT Services
Your outsourced IT department. We become your IT department.
Learn moreComputers, Phones & Devices
Set up, secured and tracked. We set up every PC, Mac, iPhone, iPad and Android device the same way, keep them updated automatically and track who has what.
Learn moreMicrosoft 365 & Google Workspace
Email, files and Teams done right. The tools your team uses all day should just work.
Learn moreTalk to an IT company that answers the phone
Book a free, no-pressure IT assessment. We look at your security, backups, email and phones, then tell you plainly what we would fix. Before you decide, we give you the names and phone numbers of current clients to call.
- Call 778-826-0464
- Live chat or call from your browser
- Email info@itsurrey.ca
- A real person in BC, usually within 15 minutes
Get a free IT assessment
Tell us a little about your business. A real person replies, usually within 15 minutes during business hours.