Frequently asked questions
Straight answers about pricing, support, security, microapps and switching IT companies.
- ~15 min replies
- No contracts
- Engineering-led team
Free IT assessment
A real person replies, usually within 15 minutes during business hours.
How much do managed IT services cost in Surrey?
Our plans are $100, $150 and $200 per user per month, with one device per user included. Most businesses choose Standard or Complete. See pricing.
Which areas do you serve?
All of Surrey, plus Delta, Langley, White Rock and the rest of the Lower Mainland. On-site when needed, remote support anywhere in BC.
How fast do you respond?
Usually within 15 minutes during business hours, by phone, live chat, email or ticket. Security monitoring runs 24/7.
Can we really call your clients?
Yes. Before you sign, we give you the names and phone numbers of current Lower Mainland clients, ideally in your industry.
What are microapps?
Small custom tools that automate one process, like an inspection form or a document checklist. They are included with our managed IT services.
Is there a contract?
No annual lock-in. New clients can start with a 30-day no-obligation trial of managed services.
Who is behind IT Surrey?
A BC team led by UBC and BCIT electrical and computer engineering alumni, with a P.Eng and an AScT in leadership and more than 18 years in business IT.
Do you do cabling and cameras too?
Yes. Network cabling, Wi-Fi, security cameras and access control are done by the same team, with permits pulled where required.
What is a user?
Anyone with a work email or a company device. Each user includes one device, like their laptop.
What does an extra device cost?
Extra devices such as a second computer, a shared tablet or a front-counter PC are added at a small monthly rate, quoted with your proposal.
Are microapps really included?
Yes. Microapps are included with our managed IT services. Small automations are covered by your plan; if an idea grows into a larger software project, you get a fixed quote first.
Do we have to tell our current IT company?
We will help you with that conversation. We handle the technical handover directly and professionally.
What if our old provider will not hand over passwords?
It happens. We have regained access to domains, Microsoft 365 tenants and firewalls before, and we document everything once we have it.
Why do you give out client references?
Because it is the most honest proof there is. If we do good work, our clients will say so. If we did not, you deserve to know before you sign.
Will I talk to a business like mine?
We try to match you with a client in a similar industry and size, in the Lower Mainland.
Do you only work in Surrey?
No. Surrey is our focus, but we support businesses across the Lower Mainland and BC, plus projects in the US.
Do you support Mac and Windows?
Both, plus iPhone, iPad and Android.
Can you help with just one urgent problem?
Yes. Call 778-826-0464. We do one-time emergency work and many long-term clients started that way.
Are you insured?
Yes. $5 million in insurance and WorkSafeBC coverage.
Do you provide engineering or legal services?
No. Our leadership includes P.Eng and AScT credential holders, but we provide IT and low voltage services only, not professional engineering services or legal advice.
What languages do you support?
Support is provided in English. Tell us if your team prefers another language and we will tell you honestly what we can offer.
Still have a question? Ask a person.
Book a free, no-pressure IT assessment. We look at your security, backups, email and phones, then tell you plainly what we would fix. Before you decide, we give you the names and phone numbers of current clients to call.
- Call 778-826-0464
- Live chat or call from your browser
- Email info@itsurrey.ca
- A real person in BC, usually within 15 minutes
Get a free IT assessment
Tell us a little about your business. A real person replies, usually within 15 minutes during business hours.