Is per-user or per-device pricing better?

Per-user is simpler for most offices because people use several devices. Our plans are per user and include one device each.

Not with us. Microapps are included with our managed IT services; larger custom software is quoted separately.

Managed IT Services Cost in Surrey, BC (2026 Guide)

The short answer

Most small and mid-size businesses in Surrey pay somewhere around $100 to $200 per user per month for fully managed IT, depending on what is included. Our own plans are $100, $150 and $200 per user per month, with one device per user included. You can see exactly what is in each plan on our pricing page.

What should be included at that price

Unlimited remote support, not a bank of hours
24/7 monitoring and patching of computers
Managed threat detection and response, not just antivirus
Email filtering, MFA and a password manager
Backups of Microsoft 365 or Google data
Onboarding and offboarding of staff
Vendor management
Regular reporting

If a quote is much cheaper, check which of these are missing. If it is much more expensive, ask what you get beyond this list.

Costs that are usually separate

New computers and hardware
Software licences such as Microsoft 365 (some providers, including us, can bundle these)
One-time projects: cabling, office moves, firewalls, cameras
Extra devices beyond one per user

Watch for these in any IT quote

Red flag	Why it matters
Hourly billing for support	Your staff stop calling to save money, and small problems become big ones.
Long contracts with exit fees	You are locked in even if service is poor. We do not use annual lock-ins.
"Security" means antivirus only	Modern attacks get past basic antivirus. Ask about detection and response.
No references	A good IT company should let you call its clients. We give you names and numbers.
Pricing only after a sales call	You cannot compare. We publish ours.

How to compare two IT companies

Ask both the same questions: how fast do you respond, what happens after hours, what exactly is included, can I call three of your clients, and what does it cost to leave. The answers tell you more than the price does.

Talk to an IT company that answers the phone

Book a free, no-pressure IT assessment. We look at your security, backups, email and phones, then tell you plainly what we would fix. Before you decide, we give you the names and phone numbers of current clients to call.

How much do managed IT services cost in Surrey?